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Technical Support

You can reach our technical support team at support@toolfactory.com

Get software upgrades, patches. Download logos for print or website usage. Link here.

Tool Factory has built tutorials for many products. Link to these free resources.

Check out our curriculum area! It's jam-packed with activites, lesson plans, curriculum correllations, and templates to use with Tool Factory products.

There are loads of product demos available. Link here and look for the red "DEMO" buttons.

Software may be returned within 30 days of purchase for a refund or exchange. Software returns and exchanges must be in new, saleable condition with all original contents. Any incomplete returns, or those received after 30 days will not be refunded. Returns must be prepaid. Shipping fees are non-refundable.

Hardware is not returnable / exchangeable except in the case of manufacturer defect. Defective hardware may be exchanged within 30-days of purchase for the same product. After 30 days, we would be happy to assist you in working with the manufacturer to secure a repair or exchange within the boundaries of the manufacturer warranty. Hardware includes, but is not limited to, mobile labs, digital cameras, video cameras, educators kits, and the Skoog.


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  • Flying Carpet - Download the latest Upgrade.

    Chefrens Pyramid - Download the Windows XP Upgrade.

    Cheops Pyramid - Download the Windows XP Upgrade.

    Musical Leaps and Bounds - Download the version 1.1 patch for Windows XP users.

    Tool Factory Database - Download this patch to upgrade from version 2.2 to XP-friendly version 2.3

    Tool Factory Painter - Download this patch to upgrade from version 2.2 to XP-friendly version 2.21